REFUND POLICY
Effective Date: November 14, 2023
Thank you for shopping at Blissful Zoe. We appreciate your business and strive to provide you with the best possible shopping experience. Please read our refund policy carefully.
1. Returns and Refunds:
Non-Returnable Earrings: Due to hygiene and safety reasons, we do not accept returns or exchanges on earrings. This policy ensures the well-being and safety of our customers. Please carefully consider your purchase before completing the transaction.
2. Canceling Orders:
If you wish to cancel an order containing earrings before it has shipped, please contact us immediately at info@BlissfulZoe.com (subject: Cancellation). The email must show with “Subject:” as “Cancellation”. Once earrings have been shipped, the order is considered final.
3. Eligibility for Returns:
- We will be unable to process returns sent to our address without prior notification.
- To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
- Custom or personalized items are not eligible for returns unless they are defective or damaged.
4. Initiating a Return:
To initiate a return, please contact our customer support team at info@BlissfulZoe.com within 5 days of receiving your order. Please provide your order number, a description of the item you wish to return, and the reason for the return.
5. Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days. Typically, refunds take 3 to 7 business days to appear on your account once they have been issued.
6. Shipping Costs:
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Exchanges:
If you need to exchange an item, please contact our customer support team. We will provide you with instructions on returning the item and processing the exchange.
8. Damaged or Defective Items:
In the unlikely event that you receive damaged or defective earrings, please contact our customer support team at info@BlissfulZoe.com within 5 days of receiving your order. We will work with you to address the issue, whether through a replacement or refund.
9. Contact Information:
If you have any questions about our refund policy, please contact us at info@BlissfulZoe.com. We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the item for a refund or exchange within 20 days from the date of purchase.
